Three Perspectives to Make Teens a Priority
For the first time, Tel-jeunes has combined its frontline expertise with scientific data and the voices of teens to better understand their realities and propose five action priorities to political parties.
Because putting feelings and experiences into words isn't always easy, Tel-jeunes is introducing a new feature to its chat service: voice messages (voices).
Teens can now choose how they feel most comfortable expressing themselves at any point during a conversation. They can record a message, listen to it before sending, re-record it if needed, and switch freely between typing and speaking.
A new feature developed with teens
This new feature directly responds to a need expressed by teens themselves. In 2025, 95% of young people surveyed by Tel-jeunes supported the addition of voice messages. Several rounds of testing were then conducted with teens and counsellors to ensure the feature met their needs.
For Tel-jeunes counsellors, hearing a teen's voice also provides valuable cues to better understand their emotions and state of mind, allowing them to tailor their support accordingly. All Tel-jeunes counsellors have received specialized clinical training to support this new mode of communication.
The development and rollout of voice messages were made possible with the support of Levio, which assisted Tel-jeunes in designing and integrating the feature, and Amazon Web Services (AWS), whose cloud infrastructure supports its operation.
Voice messages are now available in Tel-jeunes’ chat service. One more way for teens to open up, at their own pace and in their own way.
