Frequently Asked Questions
What are the different options for contacting us?
Several options are available for those who wish to contact us, so that everyone can reach us in the way that suits them best.
For a young person wishing to contact a counsellor :
- Text 514-800-1002, from 8:00 AM to 10:30 PM
- Call 1-800-263-2266, from 6:00 AM to 2:00 AM
- Chat, from 8:00 AM to 10:30 PM here
For a young person wishing to chat with another teen :
For parents of teens :
- Call 1-800-361-5085, from 6:00 AM to midnight
- Chat, from 6:00 AM to 10:30 PM here
What are your hours of operation?
Speaking with a professional counsellor: 6 a.m. to 2 a.m. (depending on the type of communication chosen).
Live Chat with other youth: 4:00 p.m. to 10:30 p.m.
Our forum and online content are always accessible
Are your services confidential?
Yes, our services are confidential. When contacting us, the young person or parent will only have to answer a few identification questions for statistical purposes (age, gender, city). Please note that if we have reason to believe that the safety of the person contacting us or that of a third party is at risk, we are obligated to take the necessary steps to inform emergency services.
Do you offer bilingual services?
You can contact us at any time in English or French.
How can I order promotional material?
You can now order promotional materials online via our website, click here to find exactly what you are looking for.
How can I donate or organize an event for Tel-jeunes?
Thank you for thinking of TJ!
There are a few ways to support the youth in Quebec. One way is to donate via credit card or pre-authorized debit, which you can do here: Donations | Foundation Tel-Jeunes (teljeunes.com)
If you would like to use another payment method, or if you have any questions regarding your donation, please do not hesitate to contact us at: [email protected]
For information on how to organize a fundraising event for the Tel-Jeunes Foundation, visit this page:Organize a Fundraising Event | Foundation Tel-Jeunes (teljeunes.com)
I'd like to volunteer at Tel-jeunes.
Thank you for your interest! Unfortunately, the organization does not offer volunteer opportunities; our counsellors are all qualified professionals.
Would you like to join our team? If so, please click here
Succursale Place d'Armes
Montréal (Québec) H2Y 3G7
Fax : 514 288-6312